Solutions

Netsoft Infrastructure Managed Services (NIMS)

As most of the companies are relying on the devices connected in their network to ensure their business productivity and efficiency, which may be of different brands and becomes very difficult to manage these devices through different platforms. If any device goes down or any network problem occurs, their business continuity may effect and to overcome these challenges Netsoft solutions has come up with a best solution, which is Netsoft Infrastructure Managed Services (NIMS).

Netsoft Infrastructure Managed Services (NIMS) is single network managing service that helps you manage all the devices within your IT Infrastructure.

Devices such as Servers, Virtual Machines, Switches, Access Points, Printers, Telephones, Camera or any other devices which are connected in the Network, provides you instant alerts to act proactively and support to resolve the issue as soon as possible which prevents business disruption.

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Netsoft Infrastructure Managed Services (NIMS) is not just a tool, it's a concept, a practice. It outsources the responsibility for Proactively monitoring and maintaining, anticipating need for, and a range of processes and functions.


   

Our NIMS Features

24x7 Monitoring

Intelligent Incident Discovery & Notification

Triage & Fault Identification

Intelligent Escalation

Ticket Management

Third Party Notify & Communicate

Remediation

Patch Management

Resolution of Tickets on Entitled Devices for Service Requests & Change Requests

Change Management

Problem Management

Performance & Utilisation Optimization

Major Version Upgrades

Network Configuration Backup

Periodic Service Reviews